Policies
- We request our guests to check-in after 11:00 am & check out by 09:00 am. Guests arriving before their check-in time will be welcomed and can rest in the reception area or catch a meal at the restaurant until their room is ready.
- Early check-ins & late check-outs are possible but subject to availability with an extra charge.
- Guests are requested to provide government-approved original photo IDs for photocopying upon arrival. Examples of valid IDs would be Aadhar Cards, passports, Voter Cards, or Driving Licences. Foreign guests, however, are requested to present their original Passport & a valid VISA at the time of check-in.
- Our maximum capacity for each villa is capped at two adults and one child below 6 years of age or three adults. We do not provide extra beds/ cots as they hamper the Dolkhar experience we tried to assemble for you.
- Guests will be requested to make complete payment before arrival. There will be a full refund on cancellations before 15 days of arrival. However, we will levy a 100% cancellation fee on cancellations within 15 days of the arrival.
- Advance payments, made to Online Travel companies (booking portals like Agoda, GoIbibo, Booking, MMT) are not eligible for any refund.
- Modifications on the dates of the stay are subject to availability and any difference in room tariff will have to be borne by the guest.
PAYMENT AND CANCELLATION
- For any cancellations/ modifications please write an email to reservation@dolkharladakh.com or call us at +91-7889497040.
- You can use a Credit Card, Debit Card, UPI, or Cash to make payments at Dolkhar.
- Our prices are inclusive of GST which will be applied as per the rates defined by the Government of India.
- All eligible refunds will take up to 15 days after cancellation to process.
- Room extensions are subject to availability. Please check at the front desk between 08:00 to 17:00 for inquiries regarding room extensions.
- We love animals but we are not a pet-friendly property just yet.
- The property reserves the right to take action against any guest for inappropriate behaviour against any person or the property itself.
- The right to admission is fully reserved by the property.
- Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause. Luggage may not be stored for a period of over 10 days.
- All villas are Non Smoking, However guests can smoke on the outdoor patio.
- No charges are levied for children under four years of age.
